Retail & commerce
Connect the context behind stock exceptions, store routines, and customer follow-ups without adding another disconnected queue.
A day in retail & commerce
A store reports an empty shelf while the inventory feed still shows stock.
The agent compares the store count, recent sales, replenishment schedule, and age of the inventory update for that location.
It prepares a count-check task for the store and flags the discrepancy to replenishment. A manager approves stock adjustments and transfer requests.
Illustrative workspace · Sample data
Prepared for human review
A workflow concept, not a connected system or a customer result.
Where to start
Store teams work across inventory snapshots, customer requests, and daily routines. A shared workflow can prepare the context while keeping adjustments and customer commitments with authorized people.
What you could build
A useful app for your team. A focused role for the agent. Real sources behind the work.
Your context, connected
Configure authorized API, database, or MCP connections around the workflow. Source access, freshness, and permitted actions stay explicit.
How Cortex connects contextA shared app for the deliveries that need attention, with an agent to gather context and prepare the next step.
Help an intake agent understand a request, collect missing details, and prepare a ticket for the right team.
Replace a scattered handover with a shared checklist, visible responsibilities, and an assistant that helps prepare the context.
Design the boundaries
A practical first step
Choose one store group and one stock exception category. Connect only the required records and keep stock adjustments, refunds, and customer messages behind your approval rules.
Agree on a baseline with your team. These are suggested measures, not promised results.
Start with your work
Bring one process. Let’s explore what it could become.